TERMS + CONDITIONS
By hiring my services, you agree to all terms and conditions set forth by KN Kreative.
If requested, a price estimate will be provided for the details of your project. Please note that this is an estimate and the estimated amount may change from the final total if the details of your order change during the process or before your project is complete. Pricing is subject to change at my discretion. Additional fees may apply.
Credit cards, checks, or cash are accepted for all deposits and balances. All invoices and deposits will be sent electronically. For weddings, logos, or large projects, a deposit is required before any design work begins and will be applied to your final total. The remaining balance of your order is due at time of delivery or before digital files are sent.
As a client, you are responsible for the proofing process and reviewing the proofs carefully. After receiving your proofs, the timeline of your project is dependent on how quickly you respond and how many rounds of edits are necessary. As a creative, I want to make absolutely sure that you love your finished product and therefore do not limit clients to a specific number of revisions. If you need your order completed in a shorter time frame, contact me directly for more information.
Once you have approved the digital proofs, KN Kreative is not responsible for any missing or incorrect information, spelling errors, etc. If any mistakes occur on printed pieces, a reprint will be offered at your expense.
cancellations & refunds
Because all orders are custom-made and personalized for your needs, cancellations and refunds will not be accepted. Due to the nature of design services, refunds will not be accepted once the design process has begun. Because each project is personalized and custom-made, I cannot accept returns on completed projects.
If for any reason you need to cancel your order, your deposit will be forfeited. Your order cannot be cancelled once it has been approved. I am more than happy to revisit your project at a later date if needed.
All designs are the property of KN Kreative and are intended for personal use of the client only. Any kind of modifications or copying to my designs is strictly prohibited. KN Kreative is allowed full ownership to all designs and reserves the right to use any completed project for advertising or marketing purposes without the client's permission.
Once your order is complete, I will contact you directly to arrange a time to pick up your order in person, or you can stop by my home office to pick up your order according to your own schedule. If you are a long distance client, shipping is also available for an additional fee.
HOURS OF OPERATION
KN Kreative runs as a part-time design studio and does not operate on a set schedule. Because of this scheduling, email is the best way to get a hold of me. I truly try to answer all inquiries and questions within 24-48 hours and respond with proofs in a timely manner. If an urgent matters should arise about your project, I will try our best to respond as soon as possible.